Note from the editor

Our goal for service design is to make public services as effective and accessible as possible for all New Yorkers. NYC Civic Service Design Tools and Tactics provides a central resource for best practices in service design to support public servants and help spread service design methods across New York City government. We used the service design process to create this resource in its entirety. And in true service design fashion, it will continue to grow and evolve with feedback and use. It was produced by the Service Design Studio at the NYC Mayor’s Office for Economic Opportunity. We thank our Founding Partner Citi Community Development for generous support. We are grateful for the Mayor’s Fund to Advance New York City’s partnership.