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Civic Service Design Tools + Tactics
A central resource for best practices in service design to support public servants and help spread service design methods across New York City government.
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What is Civic Service Design?
What is Civic Service Design?
“Service design” refers to the practice of creating, better understanding, and improving upon programs at any stage; we use “civic service…
NYC Opportunity
Feb 5, 2017
Tools + Tactics
Set the Stage
Set the Stage
As you begin to consider creating a new service, or if you’re looking to better understand or enhance an existing service, it’s helpful to…
NYC Opportunity
Feb 5, 2017
Talk with People
Talk with People
Taking time to talk one-on-one or in groups with the people who use, deliver, and administer your service is possibly the most crucial step…
NYC Opportunity
Feb 5, 2017
Connect the Dots
Connect the Dots
Making sense of what you’ve seen, heard, and learned is a crucial part of the service design process. Following these few techniques will…
NYC Opportunity
Feb 5, 2017
Try Things Out
Try Things Out
After listening intently and turning observations into insights, it’s now time to brainstorm new ideas and put them into action…
NYC Opportunity
Feb 5, 2017
Focus on Impact
Focus on Impact
Now that you’ve talked with people, reviewed relevant evidence, and tested some ideas, you have no doubt created a clearer sense of what…
NYC Opportunity
Feb 5, 2017
Get More Help
Get More Help
While there are many parts of the service design process you and your team can tackle, you don’t always have the capacity to go it alone…
NYC Opportunity
Feb 5, 2017
The Service Design Studio
Partnering with the Service Design Studio
Partnering with the Service Design Studio
The Service Design Studio is an internal resource available to New York City government agencies.
NYC Opportunity
Apr 21, 2017
Meet the Service Design Studio Team
Meet the Service Design Studio Team
About the Studio
NYC Opportunity
Oct 5, 2017
Get Involved
Get Involved
So you’ve checked out Civic Service Design Tools + Tactics and now want to know what comes next. We’re here to help!
NYC Opportunity
Sep 29, 2017
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